"As business process outsourcing (BPO) has taken off in recent years, so have concerns over the risks that come with it — everything from isolated instances of identity theft to large-scale disasters that could seriously disrupt operations. Corporations and their customers are extremely sensitive to data security breaches — so much so that a solitary incident could unleash a ruinous chain reaction, like the one experienced by third-party payment processor CardSystems Solutions...."
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Source: strategy+business and Knowledge@Wharton
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